Edge-o-Matic FAQ

Zap Around:

    What is the current wait time for an Edge-o-Matic?
    Oldest Outstanding Order: 8 weeks
    Average Turnaround Time: 6 weeks
    Target Turnaround Time: 4 weeks

    Current Roadblocks: Part Suppliers 

    We try to get orders shipped out roughly 4 weeks from the date that they were purchased. Sometimes a parts supplier goes on back order or there is a problem with receiving our own parts on time due to COVID. We ask that you have patience and wait at max 6 weeks for your order to be shipped out until this pandemic is under control and the mail curriers return to normal.

    (Updated wait times as of 4/5/2021)

    Why does this take so long to make?

    As of right now, the whole company is 2 people strong! Mau - Of MausTec! (The 'Boss') and VEC.TOR (The 'Manager'). Until this global pandemic is over it is not safe for us to hire additional help. We thank you for your continued patience.

    Can I view the manual for this product before I buy it?

    Yes! You can view and manual here: Manual

    Can I view the source code?

    Yes! You can view that here: Source Code

    Will I get free software updates?

    Yes! You can download the newest software for your Edge-o-Matic at anytime from this page: Software Releases

    Is there a place for other information?

    Yes! Please check out our twitter for information about build times, which order numbers are in production, whats going on around the shop and more! Go to Twitter

    Is there a trade in value when you make new physical version?

    Sadly, no. Due to the nature of this product we will not be offering any sort of trade in deals.

    Something broke, now what do I do?

    Depending on what broke you can find a replacement part here: Spare Parts
    If you do not see the part that you need, such as the 3D printed shells, please send us an email at: info@maustec.io and we can help you out!

    Do you offer discreet packaging?

    Yes! Every package is sent in a very ordinary looking brown box that has no obvious indications where it came from, or what it inside.

    Do you supply a power cord for my country?

    Yes! All units come with the correct power cord for the country it is shipping to. If you need a different power supply, or your country uses a difficult to come by power cord- please let us know at check out.

    Is this only for people with a penis?

    The human hardware requirements are: an anus and a sex organ that responds to vibrations. Though most of the use data is based on those with a penis, this unit can work for a variety of different individuals. 

    Can this work with other inflatable butt toys?

    If it inflates and it has an air tube, you will be able to connect it to the Edge-o-Matic. It is important that you can squeeze the toy with your butt, so we recommend hollow core silicone inflatable toys. 

    Will other devices be compatible?

    Yes! We are planning to add AC controllers as well as smart controllers for the Venus 2000 and other products.

    Can this control estim devices?

    No. We are not comfortable making interfaces for estim controllers, so will not directly make such an adapter.

    How easy is it to swap out toys for use with different people?

    All of the airline connectors use barbed press fit connections, which can be pulled apart to exchange with other toys. If you would like to use multiple toys you can either: change the toy at the spliced end of the airline or buy spare airline assemblies and keep those with the toy. They can be purchased here: LINK So in short: very easy.

    I want to have this order ready and in hand by a specific date, can I make that request?

    Yes! When you are placing your order please let us know the date that you wish to have the product by in the notes section of the purchase window. Be sure to purchase the fastest shipping option if your date is less than 4 weeks away from the time you order it.

    Do you offer any kind of warranty on this product?

    The craftsmanship of the unit is under warranty, when you receive your product it will have been tested to be in working condition. If for some reason your unit does not work, or you suspect it has some kind of defect please let us know at: info@maustec.io and we will resolve the issue. 

    We do not cover issues that are caused by the user after they have received the product. For more information on this, please click here: Policy