Shipping policy

Items ship as soon as they are ready to the address on file when you placed your order. Some items are made to order, and require additional time to prepare; such a delay is often noted on the item.

It is your responsibility to provide a shipping address which is correct and able to receive the items purchased. If an item is returned as undeliverable, a corrected address will be required and it will be your responsibility to cover fees for redelivery.

In most cases, packages are mailed with appropriate insurance to cover a replacement for the items included. We take care to package items to avoid damage and travel safely; what we cannot control, however, is the reliability of the mail couriers.

INTERNATIONAL CUSTOMERS:

Maus-Tec LLC is located in the United States of America.

International packages will include proper value declarations on the customs labels, with discrete declarations. You may be responsible for paying any import duties and taxes. Maus-Tec will NOT alter or falsify customs declarations.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Maus-Tec has no control over these charges, nor can Maus-Tec predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.